Shipping & Returns

Accounting: Invoices not paid when due are subject to a 1.5% service charge ($1.00 minimum) or such lesser amount as permitted by law.

Are allowed annually with a 2 for 1 offsetting order if pre-approved. Discontinued, painted, modified or adhesive backed items are not returnable

Special Orders are non-stocking items for Nelson Truck Equipment and will have additional costs from the factory to you.

• Items are not returnable, non cancelable, and should be prepaid by your customer.
• Customer is responsible for all freight. C.O.D. customers must pay entire order in advance of ordering.

All return requests must be called into (800-877-0338 ext.1238) or emailed to [email protected] for return authorization. All MRA (Merchandise Return Authorization) forms will now be computer generated and emailed or faxed directly to customers.

Only products currently stocked in our warehouse and purchased from Nelson Truck will be eligible for return and credit will only be issued if the following criteria are met:

Any products purchased more than 90 days ago must be pre-approved and are subject to restocking fees. All large and/or stock adjustment returns must be pre-approved by sales manager with offsetting order. No item is returnable more than 12 months after order date.

No merchandise will be accepted for return without completed MRA form and/or labels.

Special order items are not returnable.

Installed or painted items cannot be returned. It is customer’s responsibility to pre-fit product to determine suitability prior to installing or painting.

All items must be in original packaging and in resalable, as new, condition to avoid any handling/re-boxing/restocking fees .

Customers must pay all charges incurred from refused orders i.e.; restocking fees, freight charges etc. before additional shipments will be made.

Please inspect all merchandise for damage or missing parts and make sure all parts invoiced are received before you sign for the merchandise. Please note any damaged or missing parts on the bill of lading prior to signing, and notify your Nelson sales rep as soon as possible.

Important Installation Note: It is the customer's responsibility to pre-fit all products. Items altered from the original manufacturer's condition, installed or in an unsellable state will not be eligible for return. Pictures may be requested to determine if items meet these requirements prior to an RMA being issued. Additionally, no credit will be issued for paint, material, labor or any additional costs incurred for failure to pre-fit product.

All orders over $100.00 qualify for Free Freight (certain restrictions apply) and are subject to a daily delivery fee.

Will be shipped once return is received and approved for credit, or you may prepay the order and receive a credit when the return is processed.

Nelson Truck disclaims all responsibility expressed or implied for all merchandise sold.

All products are warranted only through the guidelines specifically determined by the manufacturer and many require to be handled directly with manufacturer. The manufacturer will have sole discretion and be the final judge in determining any defective/warranty claims.

Merchandise lost or received damaged/broken are not considered defective and such claims must be filed directly with freight carrier upon delivery. Customer damaged or modified products are not considered defective and are not returnable. Any shortages or discrepancies in shipments must be reported to Nelson Truck within 24 hours receipt of goods.

Labor or paint cost will not be covered on any warranty claims.

No cash or check refunds. Merchandise Credit Only will be issued after processing items returned.

- This policy is subject to change at any time without notice -

You will be notified if product delivery will not be in a timely manner. All back orders not filled within 90 days will be cancelled.